Technical Support Engineer
at Five9
Posted 17 hours ago
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- Compensation
- Not specified
- City
- Country
- India
Currency: Not specified
**Senior Technical Support Engineer - Bengaluru** Join Five9, a global cloud contact center leader, as our **Senior Technical Support Engineer** in Bengaluru. You'll be the technical authority for customers, troubleshooting and resolving complex issues related to our cloud-based solutions. Key responsibilities include: - Manage customer incidents and provide technical guidance. - Collaborate cross-functionally to drive issue resolution and prevent future occurrences. - Document troubleshooting steps and maintain knowledge base articles. Ideal candidates should bring: - Bachelor's degree in Computer Science, Engineering, or a related field. - Proven experience (7+ years) in technical support or a similar role. - Robust working knowledge of Linux/Unix environments, shell scripting, and RESTful APIs. - Experience with cloud platforms (AWS, Azure, or GCP), Agile/Scrum methodologies, and JIRA. - Strong problem-solving skills and familiarity with contact center software. On-site presence is mandatory for this role. If you're passionate about delivering exceptional customer experiences and seek a challenging, innovative environment, apply now!
Location: India, Bengaluru (Onsite)
Department: Global Customer Assurance
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Qualifications & Skills
- Understand omni channel communication technologies and their role in the contact center
- 2+ years of experience as a product support engineer
- Good listening and comprehension skills
- Quick on your feet while consultatively working with the end customer to implement the solution
- A natural ability to dig in and resolve technical issues in structured manner
- Have a commitment to excellence in taking care of our customers and expect the same from others
- Windows operating systems, MS SQL, IIS
- Hands-on experience on log analysis and troubleshooting
- Familiarity with IP Networking, SQL, REST APIs, and Linux
- Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
- Previous experience with outbound contact center products is a plus.
Key Skills
- Contact Center Outbound
- API
- Linux
- SQL
- AWS
Shift: Night Shift
Work mode: Work from office
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
