Location: Porto, Portugal (Hybrid)

Department: Voice & Infrastructure - Product Engineering

Key Responsibilities:

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR)
• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization
• Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance
• Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance
• Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

Requirements:

• 3+ years of working in cloud environment (experience with GCP is highly preferred)
• 3+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI
• Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy
• Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management
• Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM)
• Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or other relevant technical field
• Knowledge of Kubernetes best practices
• Experience with Microsoft Active Directory Federation Services (ADFS)
• Experience with Okta integration
• Result orientated, self-starter
• AWS certified
• GCP certified

Workplace location: This role is hybrid and requires 3 days a week in our Porto office.

Benefits:

• Five9 Equity Programs
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays