Location: San Mateo, CA, United States

Employment Type: Full-time

Experience Level: Mid-Senior Level

As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.

What you’ll do:

• Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.

• Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.

• Execute the sales process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.

• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.

• Hunt & prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.

• Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.

• Strategic mindset: Curious, collaborative, and adaptable — open to learning and comfortable navigating change.

• Consultative approach: Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation.

• Strong communicator: A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs.

• Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus.

The annual base salary range for this position is $120,000 — $175,000 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.