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Customer Success Manager, Commercial

at Shopify

Mid LevelNo visa sponsorshipTech Sales

Posted an hour ago

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Compensation

Not specified

Currency: Not specified

City

Singapore, Hong Kong

Country

Singapore

**Customer Success Manager, Commercial** needed for remote Singapore/Hong Kong role. Drive customer satisfaction & retention by proactively managing accounts, collecting feedback, and collaborating with cross-functional teams. Key responsibilities include account management, customer communications, issue resolution, and strategic planning. Required: 5+ years of relevant experience, strong CRM proficiency (Salesforce), data-driven problem-solving, excellent communication skills, and fluency in English and Chinese. Familiarity with commercial SaaS products is a plus.