Responsibilities: Escalation support Drives service order closure from a technical perspective. New product / service development Follows PGP standard tasks and identifies gaps in existing use-cases. Highlights gaps in existing services. New product / service roll out Coordinates one or multiple customer rollout and beta tests. As an NPI deliverable; creates knowledge sharing material for future reference. Node solution definition Executes analysis work within a single competence/domain, typically following predefined paths. Combines inputs from others to make one consistent solution definition. Node solution integration Combines inputs from others to make one consistent execution plan, such as test plans, integration requirements, etc. Owns sharing and executing the integration plan. Coaching Mentors new-hires on first tasks. Training delivery Delivers and maintains intermediate and advanced training to colleagues and customer. Knowledge sharing Entertains continuous knowledge exchange within the department and across different sectors. Operational excellence Signals and drives process improvements both in own team and other teams. Focuses efforts on both process and result. Business Support Sets priorities based on internal and customer's business within scope of own expertise. Executes complex product evaluation understanding customer value. Customer Demo Leads organization of demo projects and is responsible for resource and machine planning. Data analysis Produces high quality analysis from any data provided by customer to generate trusting relationship and access to more data. Interprets data analysis to demonstrate customer value of ASML products and services. Working with default toolset and analysis methods; capable of working with predefined scripts, with limited modifications.