Department: Professional Services

Location: Tokyo, JP

Office: Tokyo

About the Team

The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers.

Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration.

As a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work—from discovery through delivery. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes.

TAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships.

What you’ll do

Workflow Optimization:

• Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities

• Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities

• Recommend integration strategies that drive alignment, efficiency, and business impact

Technology Optimization:

• Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities

• Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption

• Help reduce tool fragmentation and enable teams to work more effectively within Miro

Change Management & Scaling:

• Equip internal champions with strategies to scale adoption across teams, regions, and departments

• Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models

• Lead organizational change initiatives to position Miro as a strategic platform for innovation

Strategic Alignment & Continuous Improvement:

• Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI

• Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans

• Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes

What you’ll need

• 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS

• Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)

• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems

• Proven ability to lead workflow transformation, platform adoption, and change management at scale

• Experience using analytics and data to drive decision-making and customer outcomes

• Ability to facilitate executive-level discussions and cross-functional workshops with credibility

• Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment

• Native-level Japanese and business-level English proficiency required

• Experience in the Japanese enterprise market is highly advantageous

• A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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