Customer Engineer SMB, Google Cloud
at Alphabet
Posted 9 hours ago
No clicks
- Compensation
- Not specified AUD
- City
- Sydney
- Country
- Australia
Currency: $ (AUD)
Partner with Google Cloud sales teams to differentiate Google Cloud for SMB customers as the primary technical partner and trusted advisor. Lead technical discussions, troubleshoot questions, run proofs-of-concepts and demos, and architect cross-pillar cloud solutions to address business challenges. Drive technical wins by defining delivery and consumption plans, and engage with both technical and business leaders to articulate value. Focus on identifying and pursuing new workloads and expanding adoption, across infrastructure modernization, application modernization, and data analytics.
Customer Engineer SMB, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience engaging with, or presenting to, technical stakeholders or executive leaders.
- Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
Preferred qualifications:
- MBA or Master's degree in Computer Science or a related field.
- Experience with WAN/internet-related technologies and architectures across SaaS, PaaS, IaaS, and cloud productivity suites.
- Experience architecting and developing software or infrastructure for scalable and secure distributed systems and with application development technologies.
- Experience with relational databases, NoSQL databases, or Big Data technologies and containers.
- Experience working with, and passion for, the small medium business and digital native customers.
About the job
As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to the customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.
You will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, support bid responses, product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Acquire new logos, create and build customer relationships from scratch, and establish yourself as a trusted advisor on their long-term technology and business decisions.
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