Customer Solutions Developer I, Infrastructure, Kubernetes
at Alphabet
Posted 3 hours ago
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- Compensation
- $128,000 – $132,000 CAD
- City
- Not specified
- Country
- Canada
Currency: $ (CAD)
Join Google's Cloud Platform as a Customer Solutions Developer I for Infrastructure and Kubernetes. You will own and troubleshoot high-priority customer issues, provide level-two support across debugging, networking, and system administration, and build tools to diagnose problems. You will act as a consultant and SME to internal teams, helping customers deploy and optimize Google Cloud across a 24/7 global support model. The role also involves collaborating with Product and Development teams to drive product improvements while advocating for customer needs.
Customer Solutions Developer I, Infrastructure, Kubernetes
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This posting is for an existing vacancy.
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience.
- 3 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 2 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
- Experience in system administrators with Linux/Unix.
- Experience with one or more programming or scripting languages (e.g., Go, C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl).
Preferred qualifications:
- 3 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
- 3 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
- Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
- Experience with exploratory kernel debugging and performance analysis of containerized systems.
- Experience working in public cloud (e.g., GCP) services and infrastructure.
- Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The Canada base salary range for this full-time position is CAD 128,000-132,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Manage the customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in Development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of Developers that globally ensure customer support and include a need to sometimes work non-standard work hours or shifts.
- Work with Product and Developer teams to improve the product and interact with Site Reliability Developer teams to drive production. Understand customer issues and advocate their needs with cross-functional teams.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
