Outcome Customer Engineer, Google Cloud
at Alphabet
Posted 6 hours ago
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- Compensation
- Not specified
- City
- Sydney
- Country
- Australia
Currency: Not specified
Google Cloud Outcome Customer Engineer (OCE) will drive the initial and ongoing business ramp for customers, clearing blockers and accelerating value from their Google Cloud investment. You will manage and execute deployment plans, transitioning workloads into production while providing technical leadership to customers and partners. The role focuses on accelerating workload adoption and driving expansion opportunities, blending business knowledge with technical project management. It requires hands-on coding, debugging, and systems design to resolve blockers and enable timely deployment.
Outcome Customer Engineer, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in deployment planning, orchestration, or change management.
- Experience in programming languages, debugging, or systems design.
- Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
Preferred qualifications:
- Experience promoting technical solutions in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations or Security.
- Experience with object-oriented programming languages (i.e. Python, Java), and using technical insights to remove blockers and accelerate customer deployment.
- Experience with Google Cloud products and differentiation from competition.
- Experience working with product and capacity teams to resolve technical and capacity blockers.
About the job
As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for our customers, clearing blockers and ensuring they get the benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, adoption, and future expansion opportunities.You will blend business expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop and orchestrate a structured deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption.
- Identify expansion opportunities for new workloads within the account during project execution.
- Drive product usage to help customers realize value on an ongoing basis and secure future agreement renewals.
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