Industry not specified

Platform Engineer, Specialist

at Alphabet

Mid LevelNo visa sponsorshipAWS/GCP/Azure DevOps

Posted 18 hours ago

No clicks

Compensation: Not specified USD
City: Dallas
Country: United States

Join Vanguard as a Platform Engineer, Specialist focused on voice, telephony, and contact center platforms. You will work with Microsoft Teams Voice and Genesys Cloud, configuring Ribbon SBCs, call routing, and carrier connectivity while supporting cloud modernization. The role spans engineering, operations, and collaboration to grow unified communications, contact center, and SBC capabilities with AWS-based workloads and CI/CD pipelines. A collaborative culture emphasizes curiosity, learning, and making an immediate impact on how our crew and clients connect.

About the Role: We are looking for an engineer who enjoys voice, telephony, and contact center platforms. Some candidates will have deeper experience with Microsoft Teams Voice. Others may come from a Genesys Cloud background. Either starting point is welcome. We will support your growth across the full voice ecosystem, including Ribbon SBC policy and routing, carrier connectivity, and cloud modernization.

Why Join Us

If you enjoy building communication systems that people count on every day, you will love this role. You will help shape the future of our global voice and contact center platforms using Microsoft Teams Voice and Genesys Cloud. Your work will guide how our crew connect with each other and how our clients reach us.

You will also work with modern telephony tools, including Ribbon SBCs, cloud telephony services, and carrier networks. You will join a collaborative team that values curiosity and continuous learning. If you want to grow your skills across unified communications, contact center, and SBC engineering, this is a place where you can make an immediate impact.

What You Will Do

Engineering and Architecture

Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud
Design and maintain call routing, dial plans, and Ribbon SBC configurations
Connect our platforms with CRM systems, ServiceNow, AWS services, and carrier networks
Support cloud migration and modernization projects, including Operator Connect or AWS based workloads
Work with routing logic such as toll-free routing, PSX policy routing, and SIPREC where relevant
In-depth knowledge of Microsoft Teams voice capabilities, including Direct Routing, Calling Plans, Audio Conferencing, and Phone System.
Have AWS background with the knowledge of deploying apps using CI/CD pipeline and GitHub.

Operations and Support

Manage Teams Phone System, Genesys Cloud settings, SIP trunks, and Ribbon SBC environments
Monitor call quality, system health, and performance and respond to issues quickly
Troubleshoot SIP, RTP, carrier connectivity, and end to end call flows
Help ensure the stability, reliability, and security of our voice and contact center platforms
Assist with SBC lifecycle tasks such as certificates, firmware, backups, and configuration standards

Collaboration and Delivery

Work closely with IT teams, business partners, vendors, and carriers
Participate in incident response and planned changes
Maintain documentation of call flows, SBC topology, routing diagrams, and operational processes
Share knowledge and contribute to team standards and best practices

What You Bring

Required Experience

A bachelor’s degree in a related field or equivalent professional experience
Minimum of five years related work experience (Enterprise Telephony, Contact Center Solutions, or Unified Communications, preferred).

Technical Skills

You do not need to meet every item. Strength in one area and a willingness to learn others is completely acceptable.

Microsoft Teams Voice (any combination):

Direct Routing
Phone System, Calling Plans, Audio Conferencing
SIP trunking and SBC integration, including Ribbon or AudioCodes
Routing, dial plans, and QoS

Genesys Cloud (any combination):

Architect flows and omnichannel routing
SIP trunking, toll free management, and carrier routing
Integrations with CRMs, ServiceNow, AWS, or external services

SBC and Telephony Fundamentals:

Strong understanding of SIP, RTP, TCP IP, DNS
Experience building and troubleshooting Ribbon SBC policies, routes, and trunks
Familiarity with PSX, SIPREC, and carrier failover strategies
Experience working with carriers and large-scale routing

Automation and Tools:

PowerShell, Python, and API based automation
Exposure to cloud telephony, hybrid voice architectures, and operational dashboards

Soft Skills

Clear communication and a collaborative approach
A curious and adaptable mindset
Strong problem-solving skills and attention to detail

Preferred but Not Required

Certifications in Microsoft Teams Voice, Genesys Cloud, networking, cloud, or security
Hands on experience with Ribbon SBC advanced features or migration programs such as RAMP to AWS
Experience with SBC routing logic, cloud migration, dashboards, or script-based automation

For additional information regarding the role, please arrange a one-on-one meeting with Dave Orkin or Rohan Patel at your earliest convenience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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