Technical Solutions Engineer, Scaled Solutions
at Alphabet
Posted 4 hours ago
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- Compensation
- Not specified
- City
- Bengaluru
- Country
- India
Currency: Not specified
Join Google Cloud's Technical Solutions Engineering team as a Technical Solutions Engineer, Scaled Solutions. You will troubleshoot complex customer issues, triage hardware, software, and operational problems, and advocate for customer needs. You will develop and improve internal tools and automation to speed up troubleshooting and issue management, and collaborate with cross-functional teams to address root causes. The role includes supporting ML deployments on a rotating on-call schedule.
Technical Solutions Engineer, Scaled Solutions
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Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
- Experience with technical projects including design, development, maintenance, and driving long term improvements.
Preferred qualifications:
- Experience in working with Artificial Intelligence/Machine Learning (AI/ML) data center hardware platforms and related technologies.
- Experience in interacting with customers or users and working with technical stakeholders or partners.
- Experience in developing back-end applications or shell scripts.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Resolve stakeholder issues and blocked data center actions through effective diagnosis and troubleshooting.
- Develop, iterate on, and improve internal tools, software, or automations that assist with speedy troubleshooting and issue management.
- Work with cross-functional stakeholders and partner teams across Google Server Operations and Engineering to work on the issues and underlying root causes which drives negative business outcomes.
- Work in a rotating weekend on-call shift to support key Machine Learning (ML) deployments.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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