Top Customer Solutions Engineer, Infrastructure/Compute, Google Cloud (English, Mandarin)
at Alphabet
Posted 9 hours ago
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- Compensation
- Not specified
- City
- Singapore
- Country
- Singapore
Currency: Not specified
As a Top Customer Solutions Engineer for Google's High Touch Support, you will help customers migrate and operate workloads on Google Cloud Platform, troubleshoot production deployments, and resolve complex issues. You will act as a consultant and SME across engineering, sales, and customer teams to resolve deployment obstacles and improve the product. The role requires bilingual English and Mandarin communication for regional client management, on-call rotations, and up to 15% travel in-region, with Singapore-based assignments.
Top Customer Solutions Engineer, Infrastructure/Compute, Google Cloud (English, Mandarin)
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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience creating content for technical audiences and web technologies (HTTP, HTML, DNS, TCP, etc.).
- Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices.
- Ability to communicate in English and Mandarin to support client relationship management in this region.
Preferred qualifications:
- Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
- Experience developing developer tools (e.g., automation, testing, debugging).
- Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing.
- Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
- Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
- Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
About the job
The High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP).
In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.
Responsibilities
- Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
- Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
