Data Center IT Support Engineer
at Amazon
Posted 15 hours ago
No clicks
- Compensation
- $80,000 – $120,000 AUD
- City
- Melbourne
- Country
- Australia
Currency: $ (AUD)
Join Amazon's Data Center Operations to install, troubleshoot, and maintain the infrastructure supporting the AWS cloud in large-scale data centers. You will troubleshoot Linux servers, hardware, power and cooling issues, and coordinate with vendors and remote hands. This role requires shift work (four days on, four days off) and a physical ability to lift and rack equipment. Based in Melbourne, Australia with a salary of AUD 80,000–120,000 depending on experience.
You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.
Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.
Key job responsibilities
- Escalation point and technical troubleshooter for all Systems and problems.
- Deep diving into Linux server issues.
- Remediation of physical layer outages, both Systems & Network.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- Install & configure racks of hosts in line with internal SLAs.
- Triage & resolve trouble tickets for all devices in your region.
- Physical replacement of server and network device parts.
- Ensure correct rotation of parts & spares.
- Enforcing Amazons Security Best Practices.
- Interact with third party vendors & contractors.
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites.
Additional role information
- 38 hours per week
- Onsite Melbourne, Victoria
- Salary $80,000-$120,000 AUD depending on experience
- Date posted 14/1/2026
- Closing date 12/2/2026
Basic Qualifications
- 1+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience
- High school or equivalent diploma
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressureAcknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

