Employer: Amazon Web Services, Inc.
Position: Enterprise Act Engineer II
Location: Raleigh, NC

Multiple Positions Available:

Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

(40 hours / week, 8:00am-5:00pm, Salary Range $131300 - $177600)

Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Basic Qualifications

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field one year of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation one year of experience in designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications one year of experience in performing system administration in a Linux or Windows environment one year of experience in conducting computer networking, scripting, and automation

Preferred Qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.