AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The Data Centre Infrastructure Operations organisation is looking for an individual with proficient computer and communication skills to help support our Facility Operations Centre (FOC). The FOC is responsible for 24x7x365 monitoring of the data centre’s physical infrastructure, operating from a central monitoring location. The team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. You’ll join a diverse team of engineers and collaborate with people across the Infrastructure Operations organisation to help us deliver the highest standards for safety and security, while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The ideal candidate will need to have proficient computer and communication skills. A basic understanding of data centre infrastructure is desired but not essential for this role. The successful candidate will be responsible for providing assistance and support to on-site data centre teams. This position will help ensure overall availability and reliability to meet or exceed defined service levels. This position is shift based, comprising of day and night shifts that require working on weekdays and weekends. You may also be required to work on public holidays.

If you are passionate about the Customer Experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centres, then this may be the challenge you’ve been looking for!

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels.

Key job responsibilities
- Monitor, acknowledge and respond to data centre infrastructure alarms
- Create tickets for infrastructure issues and escalate to on-site teams
- Validate and process change management requests
- Escalate infrastructure issues to external vendors
- Facilitate the response to on-site events
- Serve as a Point of Contact (POC) for internal and external teams
- Assist with the development of communication and escalation protocols designed to improve the team’s performance
- Assist with the development of tools that will enhance the team’s performance

About the team
The FOC is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (utility switchgear, generators, transformers, UPS units, generators, air handling units, temperature sensors etc.) that provide power and cooling to the platform on a 24x7x365 basis.

We support Data Centre Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- High school or equivalent diploma

Preferred Qualifications

- Experience in data center engineering

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.