Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. We're working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide visible benefit to end-users, this is your opportunity. Come work on the Prime Air Team!

The InfraOps team within Prime Air is responsible for the design and implementation of ground network infrastructure at Prime Air Drone Delivery Centers. We are currently looking for an experienced Network Support Engineer to help us optimize and grow our infrastructure. Our services operate at scale and support workloads critical to safety, so a passion and discipline around operational excellence is key.

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

Key job responsibilities
• Respond to and resolve network-related incidents and service requests in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
• Manage deployment and support of networks across several geographic regions, assisting in the planning, design, and implementation of new network infrastructure including switches, routers, firewalls, and wireless access points.
• Monitor and maintain network performance to ensure maximum efficiency and operational uptime through implementation of network monitoring tools.
• Provide operational support for multi-vendor data connectivity solutions to support Prime Air's growth, configuring and testing network devices to ensure optimal performance.
• Work with vendors and cross-functional teams for ongoing design efforts and systems support, collaborating with IT, security, and application owners to address complex network-related problems.
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.

Basic Qualifications

- 4+ years of technical support experience
- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of network engineering and deployments for large-scale networks in a corporate environment, including hands-on physical infrastructure installations, hardware integration, racking, and cabling experience.

Preferred Qualifications

- 4+ years of experience with cloud-based networking - Hands-on experience working with cloud networking technologies such as AWS, Azure, or other cloud platforms, including knowledge of cloud network architectures, virtual private clouds (VPCs), cloud routing, and hybrid cloud connectivity.
- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 90,400.00 - 158,200.00 USD annually