Looking for your next challenge? North America Sort Centers (NASC) are experiencing growth and looking for a skilled, highly motivated Technical Program Manager to join the NASC Engineering Team. The Sort Center network is the critical Middle-Mile solution in the Amazon Transportation Services (ATS) group, linking Fulfillment Centers to the Last Mile. The experience of our customers is dependent on our ability to efficiently execute volume flow through the middle-mile network. Our ideal candidate will have a technical background, be detail driven and have excellent problem solving abilities. They should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship.

Key job responsibilities
- Work with key stakeholders to develop a strategy and roadmap that provides compelling capabilities and helps meet our business goals.
- Develop and implement standard operating procedures, performance metrics, and feedback mechanisms
- Own complex planning, resource balancing, and financial modeling for initiatives and programs
- Responsible for the overall development lifecycle of complex projects spanning multiple teams.
- Establish KPIs to track impact of programs, including cost savings, deployment efficiency, and scalability - Prioritize actions across stakeholders, develop a clear RACI to drive accountability, and ensure focus on the highest value activities
- Partner with leaders and engineers in the NASC Engr organization to deliver new and innovative products to the NASC network
- Work with stakeholder teams to determine the appropriate escalation, review process, and resolution for delivery blockers
- Provide requirements and “voice of the customer” feedback to development and support teams

Basic Qualifications

- Bachelor's degree in Engineering, Computer Science, or a related technical field
- 7+ years of people management experience
- 7+ years of technical program management experience
- Experience in people management
- Experience in technical program management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Preferred Qualifications

- 7+ years of work in internet-related program or technical product management in a software applications environment experience
- Knowledge of cloud computing services or deployment architecture
- Experience working in an internet-related program or technical product management in a software applications environment
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience with agile or other program management methodologies
- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 184,900.00 - 250,200.00 USD annually
USA, WA, Bellevue - 194,700.00 - 263,400.00 USD annually