Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

Have you wanted an opportunity to develop the software applications and services for an advanced global telecom service? The Leo Customer Engagement Systems team owns all the software and services to manage a customer's life cycle. Our team owns developing the architecture, solutions & roadmap for managing the customer lifecycle for telecom services; for example identity and account management, subscriber management services, user provisioning, billing and payments, customer and technical support tools, offer management tools, and customer metrics and analytics. As the Software Development Manager you will lead a team of engineers to solve these problems.

Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.









Key job responsibilities
-Aid in the design and delivery of Telecom Components, Applications and Services.

-Work with our peer teams and stakeholders to design suitable software systems and interfaces to fulfill the customer needs.

-Develop a strategic plan for the growth of the team, both from a software services and organization perspective.

-Hire & Develop a diverse team of software engineers.

-Collaborate with your fellow team members to form a strong foundation for a software organization in Leo.

-Help on-board and mentor new team members.

A day in the life
You will work with Product Management and Business Stakeholders on defining the roadmap for Leo's customer lifecycle. You will own solving this for multiple customer segments and building software that is flexible for many different customers and countries.

About the team
The Leo Customer Experience team will own delivering delightful, consistent interfaces across the Leo application, Leo website, and .com, including the interplay between our app, customer terminal (CT), and the Indoor Unit (IDU).

Basic Qualifications

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 184,900.00 - 250,200.00 USD annually