Back to all Cloud & DevOps jobs
A
Industry not specified
Support Engineer, SFT Support Engineering
at Amazon
JuniorNo visa sponsorshipAWS/GCP/Azure DevOps
Posted 13 hours ago
No clicks
- Compensation
- Not specified
- City
- Not specified
- Country
- Not specified
Currency: Not specified
As a Support Engineer in International Seller Services Tech, you will provide technical assistance to customers and help keep our software products running smoothly. You will troubleshoot and diagnose software issues, offer on-call support, document and track customer and system issues, and automate manual tasks and workflows. You will maintain up-to-date knowledge of product documentation and releases, and collaborate with the development team to identify and resolve bugs to improve product quality. The role supports marketplace and region expansions and seller growth across global marketplaces.
As a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.
Key job responsibilities
• Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• Maintain the pipelines to keep it healthy, and take part in CCI programs
About the team
The org’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
• Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• Maintain the pipelines to keep it healthy, and take part in CCI programs
About the team
The org’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.
Basic Qualifications
- 1+ years of software development, or 1+ years of technical support experience- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
Preferred Qualifications
- Experience with AWS, networks and operating systemsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
