Job Overview:

Arm IT is building a next-generation Service Management capability that combines ITIL v4 framework, SRE methodology, and AI-enabled automation to enable engineering velocity with enterprise reliability.

As Senior Transition & Change Specialist, this role plays a key part in evolving Change Enablement, Release Governance, and Configuration integrity within the Service Management Office. The position supports production stability while enabling high-velocity delivery, ensuring that speed and reliability work together effectively.

This role integrates risk awareness, policy-based automation, and practical governance into engineering workflows so that innovation can progress confidently without compromising operational integrity.

Responsibilities:

• Own and govern risk-based Change Enablement aligned to ITIL v4.
• Implement and expand automated Standard Change models.
• Embed policy-based approvals and risk modelling into DevOps and CI/CD pipelines.
• Reduce emergency change reliance through predictive governance.
• Align deployment frequency and change velocity with error budget thresholds.
• Govern release readiness, deployment quality, and rollback capability.
• Monitor change failure rate and change-induced incident trends.
• Ensure accurate CI-to-service mapping and CMDB integrity, leading to impact assessment automation.
• Enable automated impact assessment and risk evaluation.
• Improve configuration data quality supporting incident, problem, and change decisions.
• Align software and configuration lifecycle governance with audit, compliance, and operational risk requirements.
• Ensure disaster recovery readiness and service continuity controls are reflected in change governance.

Required Skills and Experience:

• Minimum 7 years of experience in Change, Release, or Configuration Governance, including DevOps or CI/CD-integrated environments with demonstrated ownership of risk-based change frameworks at scale.
• Experience implementing automated approval and policy-based change models.
• Experience with CMDB governance, configuration integrity, and impact modelling.
• Strong analytical capability with data-driven risk assessment skills.
• Experience governing change in high-availability, engineering environments.
• Strong configuration governance and operational risk understanding.

“Nice To Have”:

• Experience with AI-based change risk scoring or predictive governance tooling!
• Experience designing CI/CD pipeline governance models at scale.
• Knowledge of SaaS and PaaS based services and applications.
• Experience in ServiceNow!
• Experience operating in complex, global engineering organisations.
• Certification in ITIL V4 modules in addition to foundation, ideally at Practice Manager level.
  

In Return:

With Arm’s growth trajectory, you’ll have clear opportunities to develop your career, take on new challenges, and make a real impact on our continued success.

#LI-JW1

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.