Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

As a key member of the Unified Communications team, the Network Engineer will be responsible for analyzing and improving technology operations to ensure efficient and reliable service delivery. This includes monitoring network performance, troubleshooting issues across diverse technologies, and supporting lifecycle planning and process development. You’ll work closely with cross‑functional teams to optimize operations and maintain a secure, resilient infrastructure.

What you'll do

• You will assist with the implementation of technology operations and services frameworks and processes, whilst working closely with the team to identify, assess and manage service needs across in-scope business areas.

• Support the day-to-day activities such as analyzing and improving technology operations to ensure efficient and reliable service delivery, whilst ensuring compliance with internal policies, regulations, and standards.

• Assist in technology asset management and lifecycle planning, analyze technology operations data and metrics to identify areas for improvement, respond to queries using established processes and procedures, identify and escalate more complex issues.

• Assist in the development of operational processes and procedures and in the maintenance of technology operations frameworks, conduct root cause analysis and troubleshoot technology issues, monitor technology performance, and identify potential bottlenecks or risks.

• Collaborate with cross-functional teams to resolve technology-related problems, prepare reports and presentations on technology operations performance.

• Stay up to date with industry developments and advancements in technology, undertake relevant training and participate in various projects and initiatives as needed.

• Support the delivery of good customer outcomes through all activities and deliverables, enabling us to act in good faith towards customers, avoid causing foreseeable harm and enable and support our customers to pursue their financial objectives.

What you'll bring

• 5-10 years of experience designing, implementing, and supporting complex multi-site networks

• University level and/or equivalent applicable IT experience.

• Network/Security Related Certifications (Cisco, AWS etc)

• Strong knowledge of CISCO/FORTINET/F5/JUNIPER network hardware and software

• Good working knowledge of UNIX and Windows systems software and hardware

• Perform network troubleshooting to isolate and diagnose network problems and able to solve complex problems with multiple variables.

• Strong knowledge of MPLS, Routing, Switching, SD-WAN, Cloud Computing, Voice over IP, and wireless technologies.

• Strong experience in networking on multiple cloud platforms including AWS, along with deployment automation.

• Strong knowledge of Firewalls, Load Balancers, DNS, and Security (e.g. IPS, ISE, etc.) products.

• Experience with complex network infrastructure design.

What makes you stand out

• Extensive knowledge and hands-on experience in routing and switching

• Extensive knowledge and hands-on experience in various technologies (including but not limited to MPLS, SDWAN, Firewalls, Load Balancers, Wifi, Routers, Switches, IPS, ISE and VoIP)

• Strong knowledge and hands-on experience with multiple cloud platforms (AWS, Azure, GCP)

What you’ll get

• The salary band for this position ranges from $100,000 to $150,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

• Hybrid flexible work model.

This job advertisement is for a new vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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Location: Markham