Seeking a skilled virtualization expert to design, optimize, and support Citrix & VDI environments. Drive innovative solutions, ensure security, and empower support teams. Join us to shape seamless digital experiences in a dynamic, global setting! About the job Main missions Your responsibilities: Involved in design and implementation of Citrix & VDI infrastructure projects Advising the right virtualization technology for the right user System Configuration & tuning of Citrix & VDI environments 3rd line support (troubleshooting, incident and change management) Prepare and execute planned maintenance/upgrades (security patching, operating system and tooling upgrades, ...) Industrialization of the Operational Processes Develop and maintain Operational and Technical documentation Drive knowledge transfer to 1st and 2nd level support teams Insure security and audit guidelines are correctly implemented Create, test and maintain service recovery procedures and plans. Expected skills & experience We are looking for someone with the following experience and skills: Experience Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred ITIL knowledge is recommended. Technical skills Hands-on experience with Citrix technologies: Citrix Cloud,XenApp, XenDesktop, Netscaler in an enterprise environment. Hands-on experience of Windows Server 2019/2022 configuration and administration Knowledge of Active Directory Experience with Windows 10, windows 11 Experience with VMWare ESX, vCenter Experience with MS Azure (VM Hosting) Knowledge of Appsense Good understanding of network engineering and security principles Scripting skills, by preference Powershell Technical writing skills to write the proper documentation according to internal regulations Soft skills / transversal skills Some flexibility in working hours is required (occasional over-time or weekend/holiday work) On-call permanency is possible Strong tracking, coordination and project planning skills Ability to identify and implement process and/or application improvements Strong analytical and problem-solving skills Must be able to work on multiple simultaneous tasks with limited supervision. Ability to work effectively under pressure. Quick learner, motivated self-starter Excellent customer service skills, including end-user support experience. Interpersonal, communication and team collaboration skills Able to follow change management procedures and internal guidelines. Able to work in a global team and in a multi-cultural environment. Knowledge of Agile/Scrum methodology is a plus. English (mandatory), French (optional), Dutch (optional), German (optional) What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued. About the entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.