Senior Associate, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Assets Servicing, Sub accounting team. This role is in Pittsburgh- PA (4 days in office required).

In this role, you’ll make an impact in the following ways:

• Provides application support for moderately and highly complex applications and their operating environment.
• Provides incident management and problem management service for production related incidents.
• Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Works to ensure appropriate monitoring and alerting setup. Monitors changes to applications and their operating environment.
• Experience in application deployment / release activities.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Exclusively worked on UNIX/Linux operating systems
• Database knowledge with strong SQL skills like Oracle, Sql Server, etc
• Hands-on experience in scripting or programming languages like Python, Perl, Shell scripting, etc
• Hands-on experience with CI/CD tools such as GitLab
• Monitoring tools like AppDynamics, Prometheus, Splunk, Cloud Probes & Moog or equivalent
• Experience automating deployments and other repetitive tasks. Experience working in an Agile/Scrum environment.
• Proficiency in using the JIRA, Confluence, production support
• Experience in vulnerabilities management.

At BNY, our culture speaks for itself, check out the latest BNY news at:
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Here’s a few of our recent awards:
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.