Exchange Engineer
at Capgemini
Posted 6 days ago
No clicks
- Compensation
- Not specified
- City
- Manila
- Country
- Philippines
Currency: Not specified
Responsible for incident management and resolution of Google Workspace incidents, including recovering deleted Drive content, ownership transfers, access restoration, and permission troubleshooting. Manages Service Requests (RITMs) for user provisioning, license management, archiving, and offboarding, with data retention and entitlement maintenance. Executes Change Management (CHGs) to enable/disable Workspace features, deploy applications, and rollout targeted audience configurations, with pre/post-change validation and documentation. Provides ongoing support for ancillary messaging products and 24x7 release deployment involvement as needed.
Required Skills & Experience
Strong working knowledge of
- Google Admin Console
- Google Drive permissions and ownership
- Google Vault
- License management
- GAM (Google Apps Manager)
- 3 years managing enterprise Google Workspace changes
- At least 2+ years handling:
- Platform-wide configuration changes
- App deployments
- Feature governance
- Organizational Units (OUs)
- Feature-level controls
- Service enablement / disablement
- Ability to configure Workspace services at:
- Tenant level
- OU level
- Group-based level
- Evidence from Tickets
- Enable/Disable Gemini
- Turn off Google Vids
- Create target audiences
Role Description
Incident Management (INCs)
Sample Ticket Patterns
- Important Google files deleted
- Google file ownership transfer
- Access issues to Google Drive
- Sheet/Doc ownership changes
Responsibilities
- Investigate and resolve Google Workspace-related incidents
- Recover deleted Google Drive and Shared Drive content
- Perform ownership transfers for:
- Google Docs
- Sheets
- Shared Drives
- Restore access to restricted files and folders
- Diagnose permission and sharing conflicts
- Support data recovery using Google Vault
Provide incident resolution documentation
Escalate unresolved platform issues when required
Service Request Management (RITMs)
Sample Ticket Patterns
- Google Workspace account creation
- Account provisioning
- License true-up
- Full archive and decommission requests
Responsibilities
- Provision and deprovision user accounts
- Assign and manage Google Workspace licenses
- Execute user offboarding and archiving processes
- Perform data retention and account archival
- Maintain group membership and access entitlements
- Support license audits and usage reviews
- Validate requests against internal policies
- Meet defined request fulfillment SLAs
Change Management (CHGs)
Sample Ticket Patterns
- Install migration applications
- Enable/disable Gemini
- Enable/disable Google Vids
- Configure target audiences
- Application feature changes
Responsibilities
- Execute approved platform changes under formal change management
- Enable, disable, and configure Google Workspace features
- Install and validate third-party applications
- Implement feature rollouts based on approved schedules
- Perform pre-change testing
- Conduct post-change validation
- Document completed changes
- Support rollback activities when required
Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools.
Perform other related duties as assigned
Provide support for release deployments in a 24x7 operations environment as required
Produce technical and operational documentation
Work Arrangement
Onsite schedule of 2–3 days per week at the Mall of Asia Business Complex
Graveyard shift aligned with Eastern Standard Time (EST)
