Line management of direct reports in Sofia

· Deputy Technical Product Manager - technical leadership of Summit support

· Coordinate Summit support activities globally and develop best practices for a successful support team

· Optimal use of resources to increase efficiency of service

· Ensure collaboration between different IT teams involved in provision of Summit to the internal customers

· Stakeholder management (customers, infrastructure providers, vendors, etc), incl. communication with senior management and escalation point for customers

· Employee skill development, mentorship and succession planning

· Ensure a cost effective and efficient support operation, including initiatives to improve the service

· Supporting business users in resolving queries about the system, raising and managing issues as appropriate;

· Collaborating with different IT teams involved in provision of Summit to the internal customers;

· Stakeholder handling & communicating (customers, infrastructure providers, vendors, etc) incl. communicating with senior management;

· Incident management;

· Problem management tasks of Application Operations;

· Pro-active problem solving / root cause analyzing;

· Change management tasks of Application Operations;

· Release management tasks of Application Operations (incl. post release testing);

· Vendor management;

· Keeping up-to-date documentation for procedures, solutions and general KT’s;

· Back-up and recovery management;

· Safeguarding the stability of the application;

· Ensuring compliance of the production environment and supporting processes to the rules & regulations of the bank;

· Business analysis tasks;

· Assisting in capacity planning and scaling of infrastructure as needed;

· Innovation to optimise and improve efficiency of support and applications and automation of repetitive operational tasks.

Leadership mentality

· Proficient in complex application architecture and infrastructure and underlying technologies, e.g.:

· Databases (SQL);

· Operating Systems (Linux);

· Shell scripting;

· Job schedulers (UC4);

· Network technologies, market data flows and connectivity technologies;

· Experience working with monitoring tools like Grafana, Dynatrace, and/or Tivoli;

· Experience with scripting languages (e.g., Bash, Python, SQL) and automation tools (e.g., Ansible, Terraform);

· Understanding of CI/CD tools and practices (e.g., Jenkins, GitLab);

· Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes);

· Related risk management, reporting and settlement processes;

· Familiarity with cloud platforms (e.g. Azure, Google Cloud) is a plus.

· Proficient in Service Management Processes (ITIL). Service Management processes and standards form the basis of the IT support activities.

· Proficient in IT Security. Due to the high damage potential, adhering to IT security requirements is of utmost importance.

· Proficient in Business Continuity Requirements.

In return, we offer:

· Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;

· Luxury package of additional health and dental insurance;

· Food vouchers in the amount of EUR 80 monthly;

· 6 additional annual days off for exceptional circumstances

· Employee assistance program for psychological, financial and legal consultations;

· Multisport card;

· Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;

· Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;

· Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;

· Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Learning Platforms; Children Summer Camp Contribution; Employee assistance program; Food vouchers; 6 Exceptional Days Off; 25 up to 31 annual paid leave; Multisport Card; Health& Dental Insurance; Work-life balance; Work internationally

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Senior Application Operations Engineer (Summit) in our Securities & Derivatives Trading Platforms team.

Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.