Business Unit:

Information Technology

Industry:

No Industry

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.

As an IT Operations Intern, you will be a key contributor to the stability and effectiveness of our IT Service Operations organization. This role is an excellent opportunity to develop your operational skills, learn from experienced professionals, and apply your service-first mindset to ensure employees across the firm receive a reliable and seamless technology experience. Working closely with the Service Desk and IT leadership, you will help strengthen processes, improve service delivery, and gain hands-on experience in a mature IT operating model.

You will also have the chance to assist with key operational functions such as asset lifecycle management, contract schedule tracking, and day-to-day coordination. This internship will allow you to learn how to streamline workflows, enhance documentation, and support continuous improvement initiatives that help our organization deliver consistent, high-quality support to the business.

Responsibilities:

• Participate in IT projects, including system upgrades, migrations, office relocations, company acquisition integrations, and new technology implementations.

• Gain experience using enterprise tools like Microsoft Entra, Microsoft 365, MS Teams, Adobe, ServiceNow, and ControlUp.

• Assist in developing and maintaining clear documentation for IT processes and procedures.
• Help create insightful reports and dashboards on the performance of Houlihan Lokey applications and environments.
• Assist with the lifecycle of IT assets, including global inventory tracking of all hardware and software.
• Monitor IT systems health and performance using ControlUp, helping to identify and report on trends, and assisting in the initial triage of system alerts.
• Contribute to the IT Knowledgebase by creating user-friendly guides and “how-to” articles for frequently asked questions and common technical procedures.

Soft Skills:

• Ability to deliver empathetic, people-first service that makes customers feel heard, respected, and valued.
• Talent for creating personal moments that turn routine interactions into memorable experiences.
• Strong communication skills that balance accuracy with hospitality and approachability.
• Solutions-focused mindset with a willingness to go above and beyond to create a positive customer outcome.
• High emotional intelligence with the ability to remain calm, positive, and thoughtful in challenging situations.
• Hospitality-focused presence that consistently creates a welcoming environment for customers.
• Strong sense of ownership for the customer experience, with a commitment to continuous improvement.
• Collaborative mindset with the ability to champion the customer while supporting team and organizational goals.
• Learning-oriented mindset driven by curiosity, growth, and a passion for service.
• High degree of professionalism and dependability, with a commitment to upholding the organization’s mission and values.

Basic Qualifications

• Currently pursuing a Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• A strong desire to learn about IT operations and problem resolutions.
• Excellent communication skills.

Preferred Qualifications

• An interest in the financial services industry.
• Strong analytical and problem-solving skills, with the ability to handle a variety of concrete variables in situations where only limited standardization may exist.

Additional Information

• Work Environment: The role is based in a professional office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

About the Team

We believe that as we grow individually, we also grow as an Information Technology team allowing us to contribute to the overall growth of Houlihan Lokey. We embrace challenges and try new things, always looking for ways to improve. We deliver technology products and services enabled everywhere, so business can happen anywhere. We like where we work, who we work with, and what we do. We cultivate a culture where we all thrive.

Compensation and Benefits

Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is:

$29

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.

Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:

2026 Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

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Location: Los Angeles, CA, USA

Time Type: Full time