Investment Banking

Senior Incident Manager

at HSBC

Tech LeadNo visa sponsorshipAWS/GCP/Azure DevOps

Posted a month ago

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The Senior Incident Manager leads the coordination and resolution of major IT and business incidents, ensuring timely restoration of services and minimising customer impact. They act as the central communicator between technical teams, business stakeholders and senior leadership during incidents, driving decision-making and escalation. The role also focuses on post-incident reviews, root cause analysis and implementing improvements to incident response processes and controls.