• Lead a global, follow-the-sun team that acts as technical escalation partners during major incidents.
• Partner with Incident Managers and Service Owners to accelerate incident diagnosis and resolution, reducing TTR and restoring services quickly and safely.
• Bring calm, coordination, and engineering clarity to high-pressure recovery efforts.
• Own and drive long-term remediation plans, including automation, reliability engineering, and platform guardrails to reduce future risk.
• Track and govern follow-up actions to ensure completeness, accountability, and measurable reduction in incident recurrence.
• Define and implement strategies for resilience engineering, including self-healing capabilities, automation of recovery workflows, and risk mitigation patterns.
• Partner with Architecture and Engineering leaders to influence system design with reliability in mind.
• Own the global incident scenario planning framework, ensuring that Technology is prepared to recover from widespread, complex failures.
• Build, scale, and lead a high-performing global team with deep technical skills and a culture of urgency, ownership, and collaboration.
• Act as a trusted partner and thought leader across Engineering, Infrastructure, Risk, and Service Management functions.

• Proven experience in Site Reliability Engineering, Infrastructure, DevOps, or Technical Operations
• Demonstrated experience leading global technical teams in complex, high-scale environments.
• Deep expertise in incident recovery, automation, systems design, and platform reliability.
• Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles.
• Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.
• Comfortable operating in regulated environments and partnering with Risk and Compliance functions.
• Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500