Application Support - Securities Services Technology
at J.P. Morgan
Posted a month ago
No clicks
- Compensation
- Not specified
- City
- Ciudad Autónoma de Buenos Aires
- Country
- Argentina
Currency: Not specified
Join the Securities Services Technology team as an Application Support engineer responsible for production support and SRE-style operations for cloud and Linux-based applications. You will troubleshoot and resolve production incidents, manage deployments via CI/CD pipelines, and enhance observability using tools like CloudWatch and Datadog. The role emphasizes automation of repetitive tasks, lifecycle management of cloud applications, and close collaboration with development and infrastructure teams. Candidates should have strong problem-solving and communication skills and at least 3 years supporting large-scale cloud environments using Python/Shell scripting and AWS services.
Location: Ciudad Autónoma de Buenos Aires, Argentina
Job responsibilities
- Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
- Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.
- Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
- Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.
- Support and Technology lifecycle management of the various Cloud and Linux based applications.
- Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline.' and 'Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues
- Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
- Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- AWS/Cloud based monitoring
- Experience supporting AWS cloud based applications
- Python/Shell Scripting
- AWS services– S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS
- Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana
- Schedulers - Glue/Bridge/Step/Control-M / Autosys
- Monitoring - Geneos, Datadog / CloudWatch
Preferred qualifications, capabilities, and skills:
- Strong written and verbal communication skills
- Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.
- Self-driven & proactive
- Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
- Prior knowledge in JAVA is a plus
