Job responsibilities

• Manage North America service delivery for all connectivity projects involving retail, ensuring solutions are implemented on time, within budget and to defined quality standards
• Partner with internal stakeholders and technology teams to capture and translate business connectivity requirements into executable network solutions
• Coordinate with telecom service providers, vendors, and internal engineering teams throughout the delivery lifecycle – from design to acceptance testing and handover to operations.
• Track project progress, identify risks and implement mitigation plans to ensure seamless delivery and stakeholder satisfaction.
• Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.
• Maintain strong relationships with key suppliers, driving performance against SLAs and service improvement plans.
• Contribute to capacity planning, data analytics and reporting, transforming delivery data into actionable insights for senior management.
• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience with proven project or service delivery management background within a global financial or regulated enterprise environment.
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

• Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.
• Familiarity with cloud connectivity and hybrid architectures.
• Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.
• Exposure to lean process improvement or continuous improvement methodologies
• Experience in vendor governance and service improvement planning a plus.
• Professional certifications such as PMP, ITIL, or networking vendor accreditations are desirable.