
Senior SRE & Technology Support Lead – Applied AI/ML
at J.P. Morgan
Posted a month ago
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- Compensation
- Not specified
- City
- Buenos Aires
- Country
- Argentina
Currency: Not specified
Lead the reliability and support of AI/ML infrastructure on AWS and on-prem, ensuring operational excellence and team development. Design and implement SRE best practices, monitoring, alerting, incident response, and CI/CD to improve scalability, security, and stability. Act as technical lead for medium to large products, perform root cause analysis, drive continuous improvement, and mentor other engineers while collaborating with stakeholders on SLOs and error budgets.
Location: Buenos Aires, Argentina
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
Job responsibilities
- Design, implement, and optimize SRE best practices for AI/ML infrastructure, focusing on reliability, scalability, security, and operational efficiency.
- Develop and maintain automated monitoring, alerting, and incident response systems.
- Manage day-to-day support issues, conduct root cause analysis, and drive continuous improvement to reduce repeat errors and enhance system stability.
- Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
- Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
- Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
- Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
- Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
- Documents and shares knowledge within your organization via internal forums and communities of practice
Required qualifications, capabilities, and skills
- 5+ years in site reliability or infrastructure engineering roles.
- Deep expertise in AWS cloud services, infrastructure automation (Terraform, CloudFormation), and monitoring tools (Prometheus, Grafana, CloudWatch).
- Strong problem-solving, communication, and collaboration skills.
- Experience with CI/CD pipelines, operational stability, and risk management.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
- Fluency in at least one programming language such as (e.g., Python, Java etc.)
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- Experience with troubleshooting common networking technologies and issues
- Drive to self-educate and evaluate new technology
- Advanced English skills
Please submit your resume in English




