Bulge Bracket Investment Banks

Technology Support I - Payment Validation & Process Automation

at J.P. Morgan

Mid LevelNo visa sponsorshipAWS/GCP/Azure DevOps

Posted 2 months ago

No clicks

Compensation: Not specified
City: Not specified
Country: India

Join the Payments Tech team to ensure operational stability, availability, and performance of production payment application flows. You will troubleshoot, escalate, and resolve production service interruptions, perform end-of-day reconciliations, and investigate failed transactions while ensuring ISO MX and other messaging standards compliance. The role involves managing cross-border payment processes, maintaining accurate transaction records, supporting process improvements, and delivering regular operational reports. Strong client communication and collaboration with internal teams are key to resolving complex issues and improving efficiency.

Location: India

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial and Investment Bank's Payments Tech Team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

Provide feedback on transaction outcomes (pass/fail)
Investigate failed transactions and communicate reasons to clients
Perform end-of-day (EOD) reconciliation of payment requests
Ensure compliance with ISO MX messaging standards
Manage cross-border payment requirements and processes
Maintain accurate and up-to-date transaction records
Collaborate with internal teams to resolve complex issues
Support process improvements and operational efficiency
Handle client inquiries regarding payment transaction status
Prepare and deliver regular reports on payment operations
Adhere to regulatory and compliance requirements

Required qualifications, capabilities, and skills

1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
5+ years of Experience in payment operations with cross-border transactions
Strong knowledge of ISO MX, API, Real Time Payment messaging standards
Excellent analytical and problem-solving skills
High attention to detail and accuracy
Strong communication and client service skills
Ability to manage multiple tasks in a fast-paced environment
Proficient in payment systems and reconciliation processes
Proficient in MS Office and relevant payment technologies
Ability to work collaboratively with cross-functional teams

Preferred qualifications, capabilities, and skills

Experience in global transaction banking or financial services
Advanced data analysis or reconciliation skills
Familiarity with emerging payment technologies
Project management experience
Certification in payments or operations
Familiarity with regulatory requirements in payments

Ensure seamless operational stability and performance in tech services for end-to-end application infrastructure service delivery.

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Bulge Bracket Investment Banks