Technology Support III - Windows File Services
at J.P. Morgan
Posted a month ago
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- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Join the Employee Platform team to ensure operational stability, availability, and performance of production application flows by troubleshooting, maintaining, and resolving service interruptions. You will manage Wintel servers, SQL/Oracle databases, NAS devices, Distributed File System (DFS), and cloud storage integrations (OneDrive), while supporting user data migrations and resiliency/failover procedures. The role includes incident management, on-call rotation, permissions management, load balancing for file services, and collaboration with NAS teams and vendors. Familiarity with CI/CD, DevOps practices, and automation scripting is also expected.
Location: Jersey City, NJ, United States
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices.
- Manage Distributed File System (DFS) health, performance, and namespace changes
- Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage
- Provide resiliency event support (failover procedures)
- Apply load balancer knowledge for file services
- Incident management: Handle, resolve, and document incidents
- Participate in on-call rotation for operational support
- Wintel, DFS, NAS, load balancing, cloud storage (1Drive)
Day-to-day operational support and documentation
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required
- Excellent knowledge of Windows File Services
- Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS)
- Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities
- Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting
- Experience in permissions management and monitoring, optimizing and load balancing the performance
- Experience in incident management, high availability, disaster recovery, and regular failover testing
- Experience with CI/CD pipelines, DevOps practices, version control, and automated testing.
- Experience in effectively communicating with vendors
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
