Bulge Bracket Investment Banks

Technology Support Sr Specialist

at J.P. Morgan

Mid LevelNo visa sponsorshipAWS/GCP/Azure DevOps

Posted 22 days ago

No clicks

Compensation: Not specified
City: Not specified
Country: Philippines

Provide first-line technology support for Chase Travel users in the Philippines, troubleshooting hardware, software, peripherals, and network issues. Coordinate resources to deliver timely, high-quality service while maintaining strong customer satisfaction. Use diagnostic tools, runbooks, and incident management processes to triage, resolve, and document issues and root cause analyses. Contribute to continuous improvement and operational excellence in support delivery.

Location: Philippines

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

As a Technology Support Sr Specialist in Chase Travel, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.

Job responsibilities

Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues

Required qualifications, capabilities, and skills

Experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Ability to document issues, procedures, and root cause analysis
Experience with live chat, incident/service request management, and runbooks for system issue resolution
Baseline knowledge of operational management and excellence
Proven ability to balance tasks while documenting outcomes

Preferred qualifications, capabilities, and skills

Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Ability to document issues, procedures, and root cause analysis

Responsibilities

Provide first-level technology support, guide, and resolve complex technology issues and enhance our user experience.

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Bulge Bracket Investment Banks