Technology Support with Automation- Splunk, Dynatrace
at J.P. Morgan
Posted a month ago
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- Compensation
- Not specified
- City
- Hyderabad
- Country
- India
Currency: Not specified
Join Card Technology as a Technology Support II focused on ensuring operational stability, availability, and performance of production application flows. You will monitor production environments, troubleshoot incidents, escalate and resolve service interruptions, and work with stakeholders to drive continuous improvement. The role uses observability tools (Splunk, Dynatrace, Grafana) and involves alert setup, investigation, and coordination across technical teams. Exposure to AWS, ITIL processes, and automation/scripting is valued.
Location: Hyderabad, Telangana, India
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Card Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques – Splunk, Dynatrace, Grafana
- Experience in setting up, monitoring alerts and troubleshooting the issues
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Exposure to AWS and Cloud architecture.
- Strong verbal and written communication skills, able to co-ordinate with different Technical Teams
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
