End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Senior Infrastructure Specialist (Voice Services)

SALARY: £72,702 - £80,780

LOCATION(S): Manchester, Edinburgh & Leeds

HOURS: Full Time – 35 Hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

As the Senior Infrastructure Specialist for our Voice Platforms, you will:

• Work closely with senior engineers and architects to design, implement, and integrate modern voice solutions aligned with strategic roadmaps.

• Lead a Team to deliver and support high‑quality engineering change, ensuring voice solutions are resilient, scalable, and aligned to best practices.

• Deliver and support the next generation of AI capabilities to drive and add value to the customer and colleague experience.

• Support automation and orchestration activities to improve efficiency, accuracy, and service reliability across Voice Services.

• Act as an escalation point for complex technical issues, contributing to structured diagnostics and resolution during major incidents.

• Provide technical insight and recommendations to guide solution choices and ensure compliance with Group technology policies.

• Provide technical leadership across the Voice Services engineering community, mentoring junior engineers, guiding best‑practice decisions, and promoting a culture of high‑quality engineering.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you’ll need

• Strong experience with large‑scale telephony platforms and enterprise voice solutions, ideally including technologies such as SIP, CX, CCaaS,  Avaya, Genesys, Verint, and RingCentral.

• Proven ability to influence engineering outcomes, assess technical risk, and contribute to the balance of service stability and transformation delivery.

• A good understanding of automation and Infrastructure as Code (IaC), with hands‑on experience using tools such as Python, Jenkins, Harness, Ansible, Terraform, or Docker.

• Ability to communicate clearly and collaborate effectively across engineering teams, operational functions, and vendor partners.

• Experience supporting roadmap activities, identifying and tracking technical debt, and contributing to overall platform health and readiness.

• A proactive mindset with the ability to investigate complex technical challenges, explore emerging patterns, and help validate solutions for enterprise adoption.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that is interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.