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Senior Technical Support Engineer

at Microsoft

Mid LevelNo visa sponsorshipAWS/GCP/Azure DevOps

Posted 6 hours ago

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Compensation: Not specified
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Country: Not specified

Lead technical support for Microsoft customers, focusing on complex troubleshooting and issue resolution across cloud and on-premises products (Azure, Windows Server, and related technologies). Serve as a senior problem-solver, guiding less-experienced engineers and coordinating with engineering teams to reproduce and address defects. Troubleshoot escalated incidents, provide timely updates, and ensure customer satisfaction through effective incident management. Develop knowledge base content and best practices to prevent recurrence and improve support efficiency.

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