The Executive Support Engineer is a key member of the Executive Services Support Team, delivering white-glove, high-availability technology support to C-Suite leaders and other VIPs in a fast-paced financial environment. This hands-on role requires exceptional judgment, professionalism, and the ability to perform under pressure while working both independently and with a team. You will own the end-to-end executive technology experience across devices, meetings, offices, residences, travel, and offsite events—proactively preventing issues, troubleshooting and resolving incidents, coordinating technical logistics, and ensuring timely triage and communication during impactful outages.

Key responsibilities

• Serve as a primary point of contact for C-level tech support in the office, home office, and travel.
• Own executive meeting readiness: VC/AV setup (Webex/Zoom), boardrooms, webcast/town halls, and rapid onsite troubleshooting.
• Manage and support laptops/desktops (Windows/macOS), iOS/Android mobile devices, and VIP peripherals.
• Support O365/Exchange/Outlook, OneDrive/SharePoint, Webex/Zoom, multifactor auth, SSO, and identity workflows.
• Support trading apps: Bloomberg, Refinitiv Eikon, MS Office, in house apps, PDF tools; coordinate with vendors for escalations.
• Proactively monitor critical endpoints and work with other engineering teams to resolve potential/ongoing issues
• Maintain executive-ready spares, travel kits, and loaners; manage rapid replacements and warranty/repair logistics.
• Document fixes, runbooks, and checklists; track SLAs, trends, and preventive actions; brief executives on changes/impact.
• Participate in on call rotation and support time sensitive after-hours events, board meetings, and early market hours.

Qualifications/Skills Required

• 5+ years in VIP/Executive Support or Trading Floor/Desktop Engineering with proven white glove service.

• Bachelor’s degree in Computer Science or a related field

• Strong Microsoft Windows 11 and macOS experience and familiarity
• Strong experience using AI platforms for research/automation/documentation
• Hands on experience with video conference rooms solutions and platforms
• Mobile device management: Intune/blackberry
• Core networking knowledge and basic troubleshooting with common tools
• Experience supporting Bloomberg, Eikon and other financial services apps
• Outstanding communication, professionalism, and ability to translate executive needs into swift technical action
• Able to work onsite in Midtown Manhattan and be on call one week per month

Nice to have

• Scripting/automation/reporting knowledge

• Experience with SQL/MongoDB

• Ability to travel

• Ability to lift servers/printers/workstations safely and effectively