Senior DDI Infrastructure Engineer

This role within the Core Services Infrastructure team focuses on managing and evolving a global DNS, DHCP, and IP Address Management
(DDI) platform. The team operates across multiple regions, supporting a global infrastructure that demands high availability, scalability, and reliability. Our
mission is to deliver best-in-class infrastructure services while minimizing operational overhead through extensive automation and self-service capabilities.
We are seeking an experienced engineer to lead the team, drive automation efforts, and enhance the scalability, efficiency, and resiliency of our services.

Key Responsibilities:

• Design, implement, maintain, and troubleshoot global DNS, DHCP, and IP Address Management (DDI) platforms in a distributed, global

• environment.

• Lead automation initiatives to eliminate manual operational tasks, focusing on self-service tooling, CI/CD pipelines, and configuration-as-code

• solutions.

• Mentor junior team members and collaborate with global stakeholders on engineering, automation, and remediation projects.

• Develop Python 3-based automation tools, REST APIs, and monitoring/health-check frameworks to optimize service delivery.

• Create and maintain technical documentation, including processes, procedures, project requirements, and architectural designs.

• Ensure scalability and high availability of DDI services to meet the demands of a global infrastructure.

• Participate in the team’s on-call support rotation to ensure 24/7 service reliability.

Technical Expertise:

• Deep knowledge of DNS (BIND), DHCP (ISC), and IP Address Management, including protocol internals, RFC standards, and DNSSEC.

• 10+ years of experience with Linux systems administration, web hosting technologies, and domain registration.

• Advanced scripting and automation skills (Python 3, Terraform, Ansible, Groovy, REST APIs, FastAPI, Django, JSON, YAML).

• Proven experience in automating infrastructure operations, including self-service tooling, CI/CD pipelines, and configuration-as-code.

• Experience with Python module development, unit testing, and managing virtual environments (e.g., venv, pipenv, poetry).

• Proficiency in managing cloud-based services (e.g., GCP DNS/Logging, AWS Route53).

• Expertise in containerization and orchestration technologies (Kubernetes, Docker, Podman).

• Proficiency in source control and CI/CD pipelines (Git, GitHub/GitLab, Jenkins, GitFlow).

• Familiarity with observability and monitoring frameworks, including OpenTelemetry, Fluentd, and Fluent Bit.

• Experience with ServiceNow self-service forms and automation workflows.

• Strong understanding of scaling infrastructure for high availability and performance in global environments.

• Proficiency in leveraging AI/LLMs (e.g., ChatGPT, Claude, Copilot) to enhance productivity.

Soft Skills:

• Strong interpersonal and communication skills with a collaborative mindset to work effectively in a global team.

• Self-motivated and accountable, with a proactive approach to problem-solving.

• Commitment to continuous learning and mentoring team members.

• Preferred Skills (Nice-to-Have)

• Experience with BlueCat Networks DDI platforms in global environments.

• Knowledge of Anycast-based DNS services.

• Networking expertise (OSI model, VLANs, routing, packet analysis).

• Advanced Linux skills (Shell scripting, troubleshooting, Podman containers).

• Familiarity with network automation frameworks (e.g., netmiko, nornir, nautobot).

• Experience with monitoring tools (SNMP, Prometheus, Grafana).

• Familiarity with MCP servers (FastMCP)

• Linux configuration management tools (e.g., Chef, SaltStack).

What We Offer:

• The opportunity to work with a highly skilled, globally distributed team on cutting-edge infrastructure technologies.

• A culture that prioritizes automation, innovation, and continuous improvement.

• A collaborative environment where your contributions directly impact the scalability and reliability of critical global services.

Key Highlights:

• Global Team: Collaborate with team members and stakeholders across multiple regions to support a truly global infrastructure.

• Automation-First Approach: Drive initiatives to automate manual processes, reduce operational overhead, and deliver self-service capabilities.

• Scalability and Resiliency: Design and maintain systems that scale to meet the demands of a global enterprise while ensuring high availability.