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Tech Team Lead, Middle Back Office Application Support

\n

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do

\n

• Coordinate daily regional production coverage, ensuring all BAU support obligations are met across shifts and time zones.
• Serve as the primary escalation point for complex technical or operational issues, driving timely resolution in partnership with support and development teams.
• Mentor and train team members on tools, processes, and best practices, fostering continuous improvement and knowledge sharing.
• Partner with stakeholders to prioritize and allocate resources effectively, ensuring service levels and project commitments are maintained.
• Provide technical support for software applications and investigate, diagnose, and resolve application issues
• Automate start-of-day and end-of-day checks for key applications.
• Log and track incidents across applications in the production environment.
• Implement monitoring and automation initiatives using Datadog and develop custom solutions using
• Python, Shell, and/or Powershell scripts.
• Create tactical support tools and scripts to improve the incident investigation process and enable transparency into potential business impacts.
• Prioritize and categorize incidents based on severity and impact.
• Collaborate with the development team to improve applications based on user feedback.
• Create and maintain documentation for responding to common errors and application incidents.
• Assist with the deployment and configuration of software applications.
• Provide training and assistance to users to ensure effective use of applications and systems.
• Develop knowledge base resources to empower users to independently resolve common problems.

What’s required

\n

• Prior proven experience in a Team Lead or Supervisory role within a technology operations or application support environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Support Middle and Backoffice applications created in .Net, Java, C# etc. Should know how to debug apps with help of code, logs, alerts etc.
• Ability to write/read complex SQL procedures/queries as required.
• Proven experience in a similar role.
• Ability to diagnose and troubleshoot technical issues.
• Commitment to the highest ethical standards

\n

About Point72

\n

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

\n
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We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.\u003C/p\u003E\u003Cbr\u003E\u003Ch3\u003EWhat you’ll do\u003C/h3\u003E\\n\u003Cul\u003E\u003Cli\u003ECoordinate daily regional production coverage, ensuring all BAU support obligations are met across shifts and time zones.\u003C/li\u003E\u003Cli\u003EServe as the primary escalation point for complex technical or operational issues, driving timely resolution in partnership with support and development teams.\u003C/li\u003E\u003Cli\u003EMentor and train team members on tools, processes, and best practices, fostering continuous improvement and knowledge sharing.\u003C/li\u003E\u003Cli\u003EPartner with stakeholders to prioritize and allocate resources effectively, ensuring service levels and project commitments are maintained.\u003C/li\u003E\u003Cli\u003EProvide technical support for software applications and investigate, diagnose, and resolve application issues\u003C/li\u003E\u003Cli\u003EAutomate start-of-day and end-of-day checks for key applications.\u003C/li\u003E\u003Cli\u003ELog and track incidents across applications in the production environment.\u003C/li\u003E\u003Cli\u003EImplement monitoring and automation initiatives using Datadog and develop custom solutions using\u003C/li\u003E\u003Cli\u003EPython, Shell, and/or Powershell scripts.\u003C/li\u003E\u003Cli\u003ECreate tactical support tools and scripts to improve the incident investigation process and enable transparency into potential business impacts.\u003C/li\u003E\u003Cli\u003EPrioritize and categorize incidents based on severity and impact.\u003C/li\u003E\u003Cli\u003ECollaborate with the development team to improve applications based on user feedback.\u003C/li\u003E\u003Cli\u003ECreate and maintain documentation for responding to common errors and application incidents.\u003C/li\u003E\u003Cli\u003EAssist with the deployment and configuration of software applications.\u003C/li\u003E\u003Cli\u003EProvide training and assistance to users to ensure effective use of applications and systems.\u003C/li\u003E\u003Cli\u003EDevelop knowledge base resources to empower users to independently resolve common problems.\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003EWhat’s required\u003C/h3\u003E\\n\u003Cul\u003E\u003Cli\u003EPrior proven experience in a Team Lead or Supervisory role within a technology operations or application support environment.\u003C/li\u003E\u003Cli\u003EBachelor\'s degree in Computer Science, Information Technology, or a related field.\u003C/li\u003E\u003Cli\u003ESupport Middle and Backoffice applications created in .Net, Java, C# etc. Should know how to debug apps with help of code, logs, alerts etc.\u003C/li\u003E\u003Cli\u003EAbility to write/read complex SQL procedures/queries as required.\u003C/li\u003E\u003Cli\u003EProven experience in a similar role.\u003C/li\u003E\u003Cli\u003EAbility to diagnose and troubleshoot technical issues. \u003C/li\u003E\u003Cli\u003ECommitment to the highest ethical standards \u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E\u003Ch3\u003E\u003C/h3\u003E\\n\u003Cbr\u003E\u003Ch3\u003EAbout Point72\u003C/h3\u003E\\n\u003Cp\u003EPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. 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