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Lead and oversee Qualcomm's global IT server operations, ensuring high availability, performance, and security across data centers and cloud environments. Develop and enforce standards for uptime, monitoring, incident response, and change management, partnering with engineering, security, and business stakeholders. Drive capacity planning, disaster recovery, and automation initiatives to reduce toil and improve service delivery. Mentor and manage a global team of operations engineers, setting strategy and ensuring delivery of service levels.