I_SGTO Operational N1 Incidents & Problems Management Analyst II
at Santander CIB
Posted 18 hours ago
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- Compensation
- Not specified
- City
- Boadilla del Monte
- Country
- Spain
Currency: Not specified
First-level (N1) incidents and problems management analyst responsible for setting up, operating, monitoring, troubleshooting and performing preventive maintenance on the platform according to established procedures. The role involves executing operational tasks across mainframe and open systems, servers, storage and databases while adhering to information security practices. Requires cross-team collaboration to integrate systems and support transformation initiatives, with emphasis on accuracy and technical troubleshooting.
WHAT YOU WILL BE DOING
Performs tasks to set up, operate, monitor, troubleshot and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines.
WHAT WE ARE LOOKING FOR
EXPERIENCE
3 to 5 years of relevant work experienceEDUCATION
FPII/ Higher Technical Diploma: Computer and Telecommunications EngineeringCOMPETENCIES
Accuracy and Attention to Detail (Extensive Experience), Agile Modeling (Working Knowledge), Cloud Computing (Working Knowledge), Cross-Team Integration (Working Knowledge), Database Backup and Migration (Working Knowledge), Information Security Management (Working Knowledge), Inspiring and executing transformation (Working Knowledge), Mainframe Hardware (Working Knowledge), Mainframe Operating Systems and Platforms (Working Knowledge), Open Systems and Platforms (Working Knowledge), Planning and Organizing (Working Knowledge), Server Operating Systems and Platforms (Working Knowledge), Storage Management (Working Knowledge), Taking Ownership (Working Knowledge), Technical Troubleshooting (Working Knowledge)
