Lead System Engineer - Azure/Citrix (L3)
at Societe Generale
Posted 2 days ago
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- Compensation
- Not specified
- City
- Bengaluru
- Country
- India
Currency: Not specified
Lead L3 engineer responsible for Azure Virtual Desktop, Citrix XenApp/XenDesktop, and related infrastructure. Manages routine maintenance tasks, automates repetitive tasks with scripting, and participates in incident reviews and on-call rotations. Works on Citrix and Windows infrastructure, monitoring, and problem management while driving continuous improvement and ITIL-aligned processes. Involves DevOps aspects including infrastructure-as-code with Terraform and automation of VM provisioning and cloud deployments.
L3 Engineer is responsible for L3 level management of Azure Virtual Desktop Infra, Development, Citrix XenApp, XenDesktop, NetScaler, Ivanti User Workspace Manager, Windows Server, Incident tickets, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks on all Azure & Citrix services in accordance with best practice. Engineer should have good knowledge in scripting and should be able to automate reoccurring manual tasks. Engineer should be conducting and participating in continues improvement programs, Incident conf calls, Incident root cause analysis. He\/She will be part of Oncall schedule which are rotational basis weekly.<\/p>Profile required
Profile Required: ACE can help you write this job description (go\/ACE)<\/strong><\/p> \u2022\u00a0\u00a0\u00a0\u00a0Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure. Involved in Public Cloud VDI Topics and Public Cloud Published Apps, DevOps Role will be as below: Why Join Us<\/strong><\/p> We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status\u201d.<\/p> \u00a0Business Insight<\/strong><\/p> At Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you\u2019re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily\u00a0basis and develop or strengthen your expertise, you will feel right at home with us!<\/p> Still hesitating?<\/strong><\/p> You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.<\/p> We are committed to support accelerating our Group\u2019s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.<\/p>","identifier":{"@type":"PropertyValue","name":"Recruitment Societe Generale","value":"25000QAY"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressCountry":"India"}}} window.dataLayer = window.dataLayer || []; var aData = { customVarPage1: "Lead System Engineer - Azure/Citrix (L3)", customVarPage2: "Bangalore", customVarPage3: "Permanent contract", customVarPage4: "25000QAY", customVarPage5: "SG Global Solution Centre", customVarPage6: "IT (Information Technology)", customVarPage7: "2026/02/15" } window.dataLayer.push(aData); L3 Engineer is responsible for L3 level management of Azure Virtual Desktop Infra, Development, Citrix XenApp, XenDesktop, NetScaler, Ivanti User Workspace Manager, Windows Server, Incident tickets, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks on all Azure & Citrix services in accordance with best practice. Engineer should have good knowledge in scripting and should be able to automate reoccurring manual tasks. Engineer should be conducting and participating in continues improvement programs, Incident conf calls, Incident root cause analysis. He/She will be part of Oncall schedule which are rotational basis weekly. Profile Required: ACE can help you write this job description (go/ACE) • Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure. Involved in Public Cloud VDI Topics and Public Cloud Published Apps, DevOps Role will be as below: Why Join Us We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”. Business Insight At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating? You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
\u2022\u00a0\u00a0\u00a0\u00a0Maintenance and advance troubleshooting of Citrix Virtual Apps and desktops, XenApp, XenDesktop, NetScaler, MCS, UPM, SF.
\u2022\u00a0\u00a0\u00a0\u00a0Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing\/ decommissioning in Citrix farm, Log monitoring\/maintenance.
\u2022\u00a0\u00a0\u00a0\u00a0Good knowledge on Windows Active Directory, Terminal Server (RDS), DNS, DHCP and Windows 10, 11, Windows server 2016, 2019,2022.
\u2022\u00a0\u00a0\u00a0\u00a0Perform regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available for users.
\u2022\u00a0\u00a0\u00a0\u00a0Managing & Troubleshooting NetScaler Issue, Firmware upgrade, Certificate update & creating\/managing Load balancing virtual servers.
\u2022\u00a0\u00a0\u00a0\u00a0Good exposure on VMware\/Nutanix\/Hyper-V\/ XenServer hypervisors, functionality, and integration with Citrix Infra.
\u2022\u00a0\u00a0\u00a0\u00a0Evaluate, Manage, coordinate, implement Citrix environment deployments, upgrades, and patches on servers.
\u2022\u00a0\u00a0\u00a0\u00a0Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.
\u2022\u00a0\u00a0\u00a0\u00a0Responsible for providing inputs and work on problem management to find root cause.
\u2022\u00a0\u00a0\u00a0\u00a0Good Understanding in User profile management, Ivanti products and services.
\u2022\u00a0\u00a0\u00a0\u00a0Experience in Citrix & Windows patch deployment.
\u2022\u00a0\u00a0\u00a0\u00a0Understanding and usage of SCCM tool for deployment.
\u2022\u00a0\u00a0\u00a0\u00a0Helping \/ Supporting L1\/L2 team members to resolve user incidents and requests.
\u2022\u00a0\u00a0\u00a0\u00a0Work on Incidents, Requests, Problems and Change management.
\u2022\u00a0\u00a0\u00a0\u00a0Manage and make sure we archive SLAs.
\u2022\u00a0\u00a0\u00a0\u00a0Conduct CIP plans to improve infrastructure stability and reduce incidents.
\u2022\u00a0\u00a0\u00a0\u00a0Provide required inputs to stakeholders involved in case of critical incidents like outages.
\u2022\u00a0\u00a0\u00a0\u00a0Raise, plan, write steps to implement changes.
\u2022\u00a0\u00a0\u00a0\u00a0Ensure ITIL compliance for all incidents and service calls.
\u2022\u00a0\u00a0\u00a0\u00a0Ensure KPI compliance for all incidents and service calls.
\u2022\u00a0\u00a0\u00a0\u00a0Adhere to documented notification and escalation process.
\u2022\u00a0\u00a0\u00a0\u00a0Communicate to the customer while responding to a case and after resolution of the case.
\u2022\u00a0\u00a0\u00a0\u00a0Participate in regular reviews with the team leads.
\u2022\u00a0\u00a0\u00a0\u00a0Create and update documentation.
\u2022\u00a0\u00a0\u00a0\u00a0Good knowledge on supporting tools like SCOM, BEM, Zabbix, Director and other monitoring tools.
\u2022\u00a0\u00a0\u00a0\u00a0Administration of Ivanti User Workspace Manager.
\u2022\u00a0\u00a0\u00a0\u00a0Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.
\u2022\u00a0\u00a0\u00a0\u00a0Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks.<\/p>
\u2022\u00a0\u00a0\u00a0\u00a0Code maintenance and evolution of infra as code.
\u2022\u00a0\u00a0\u00a0\u00a0Manage terraform code which integrates the different infrastructures for Crisis virtual Desktop or Crisis critical published app)
\u2022\u00a0\u00a0\u00a0\u00a0Make code and architecture evolutions (module enhancements, Azure behaviour change management, etc.)
\u2022\u00a0\u00a0\u00a0\u00a0Maintain modules parameters
\u2022\u00a0\u00a0\u00a0\u00a0Document code to allow its exploitation. (i.e., indication of how to specify the parameters\u2026)
\u2022\u00a0\u00a0\u00a0\u00a0Implement automation (auto build of vms, power management)
\u2022\u00a0\u00a0\u00a0\u00a0To mid-term, develop a GUI to handle terraform parameter integration the easy way (as in mps or VDI creation tool for example)
\u2022\u00a0\u00a0\u00a0\u00a0Take functional topics and see how to address them (as code or other ways) example: logging<\/p><\/p>Why join usBusiness insight Lead System Engineer - Azure/Citrix (L3)
Responsibilities
Profile required
• Maintenance and advance troubleshooting of Citrix Virtual Apps and desktops, XenApp, XenDesktop, NetScaler, MCS, UPM, SF.
• Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.
• Good knowledge on Windows Active Directory, Terminal Server (RDS), DNS, DHCP and Windows 10, 11, Windows server 2016, 2019,2022.
• Perform regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available for users.
• Managing & Troubleshooting NetScaler Issue, Firmware upgrade, Certificate update & creating/managing Load balancing virtual servers.
• Good exposure on VMware/Nutanix/Hyper-V/ XenServer hypervisors, functionality, and integration with Citrix Infra.
• Evaluate, Manage, coordinate, implement Citrix environment deployments, upgrades, and patches on servers.
• Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.
• Responsible for providing inputs and work on problem management to find root cause.
• Good Understanding in User profile management, Ivanti products and services.
• Experience in Citrix & Windows patch deployment.
• Understanding and usage of SCCM tool for deployment.
• Helping / Supporting L1/L2 team members to resolve user incidents and requests.
• Work on Incidents, Requests, Problems and Change management.
• Manage and make sure we archive SLAs.
• Conduct CIP plans to improve infrastructure stability and reduce incidents.
• Provide required inputs to stakeholders involved in case of critical incidents like outages.
• Raise, plan, write steps to implement changes.
• Ensure ITIL compliance for all incidents and service calls.
• Ensure KPI compliance for all incidents and service calls.
• Adhere to documented notification and escalation process.
• Communicate to the customer while responding to a case and after resolution of the case.
• Participate in regular reviews with the team leads.
• Create and update documentation.
• Good knowledge on supporting tools like SCOM, BEM, Zabbix, Director and other monitoring tools.
• Administration of Ivanti User Workspace Manager.
• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.
• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks.
• Code maintenance and evolution of infra as code.
• Manage terraform code which integrates the different infrastructures for Crisis virtual Desktop or Crisis critical published app)
• Make code and architecture evolutions (module enhancements, Azure behaviour change management, etc.)
• Maintain modules parameters
• Document code to allow its exploitation. (i.e., indication of how to specify the parameters…)
• Implement automation (auto build of vms, power management)
• To mid-term, develop a GUI to handle terraform parameter integration the easy way (as in mps or VDI creation tool for example)
• Take functional topics and see how to address them (as code or other ways) example: logging Business insight
Diversity and Inclusion
