Qualifications:

• 5+ years overall experience; professional experience re-imagining, designing, and digitizing capabilities and processes into digital products and tools
• Ability to understand and develop business requirements, define product features, and craft end-to-end digital user experiences, balancing business needs with simple, intuitive, and engaging user-centric solutions
• Experience with design hand-off to Developers and Engineers through detailed documentation and specifications
• Knowledge of Cloud Technologies, Solutions Development, Digital Experience, and Applications Delivery management is must.
• Knowledge of Web technologies (Angular, ReactJS), NodeJs, JAVA Spring boot, various AWS components e.g. Step Functions
• Python, Lambda etc is added advantage.
• Exposure to design principles, user-centric design, design thinking, lean / agile standard processes and tools
• Knowledge of the latest UI/UX standards, trends and tools
• Prior experience and involvement in digital transformation preferred
• Highly collaborative with proven track record to work in and manage expectations within cross-functional, global teams
• Possess deep user empathy, enthusiastic about user experience, and passionate about resolving user problems through design
• Ability to interact and influence collaborators at all levels of the organization

Key Responsibilities:

• Perform current state assessment of existing processes through interviews, time activity analyses, process observations, and surveys
• Working very closely with other teams within DTT i.e. Document AI and Strategic System integration teams.
• Development of user stories and customer journeys to identify problems and digitization opportunities
• Consults with business partners to develop future state product design through sketches, wireframes, user flows, mockups, and prototypes, communicating rationale for design-related decisions to senior business leadership as needed
• Consults with business partners and assess case development to estimate potential value realization from digitization opportunities
• Ensuring product meets intended design and organizational standards and requirements
• Translating user testing insights and feedback into actionable solutions
• Architecting solutions using AWS services and microservices architectures.
• Closely with Cloud Platform team to utilise modern CI/CD methods with automated deployment.
• Monitoring of digital product performance and maintenance requests; evaluates products in use by business partners and tracks KPIs and metrics to determine the success of specific design decisions
• Plan Digital product training for end users
• Implement product design standard processes to support user-centric, digital experiences on multiple platforms
• Implement digital product design standards and methods
• Practice continuous education on next generation technologies and emerging trends