About this role:

Wells Fargo is seeking a seeking a highly skilled and motivated Lead Systems Operations Engineer focusing on Google Cloud Platform (GCP) L2 Support Engineer with specialized expertise in Google Kubernetes Engine (GKE) or Kubernetes to serve as our Technical Lead. This role is critical in providing advanced technical support, leading the technical team, resolving complex issues, and ensuring the smooth operation of our GCP environments. The ideal candidate will possess deep knowledge of GCP services, particularly GKE/Kubernetes, demonstrate strong problem-solving skills, and have proven leadership abilities.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
• Provide L2 support for GCP environments, focusing on GKE/Kubernetes
• Provide technical guidance and support to team members, ensuring best practices are followed
• Conduct root cause analysis and implement corrective actions to prevent recurrence
• Participate in change management processes to ensure minimal disruption to services
• Develop and maintain scripts and automation tools to streamline support processes
• Communicate effectively with stakeholders, providing updates on support activities and project progress

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of hands-on experience with GCP services, including GKE/Kubernetes
• 3+ years of Terraform for provisioning and managing complex cloud infrastructure

Desired Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
• Proven experience in a leadership or technical lead role
• Familiarity with containerization and orchestration tools (Docker, Helm, Istio).
• Experience with monitoring and logging tools (Stackdriver, Prometheus, Grafana)
• Proficiency in scripting languages (Python, Bash, etc.) and automation tools (Terraform, Ansible)
• Ability to mentor and develop junior team members
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Certifications (Preferred): Google Cloud Professional Cloud Architect, Google Cloud Professional DevOps Engineer or Certified Kubernetes Administrator (CKA)

Job Expectations:

• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• This position is not eligible for visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.