Position Summmary

The Workplace Engineer in Allianz Technology Malaysia, Regional Delivery Center (RDC) is responsible for providing comprehensive support to ensure the efficient operation of the workplace solutions. This role involves handling workplace administrative tasks and providing technical support to staff for productive workplace.

Key Responsibilities

• Provide workplace (WPS) solutions incident support, change management, Service Request fulfillment 
  and problem resolutions within the SLA.
• Coordinate with other support teams and stakeholders to ensure effective incidents resolution or tasks 
  completion.
• Work closely with the team to maintain or improve workplace product stability by reducing incidents or 
  reoccurrence incidents.
• Administer and manage workplace platform e.g. Microsoft 365, AMC, AVC, Laptop, video conference 
  device and etc.
• Collaborate with central services team or vendors to address and resolve technical issues and complete 
  service request fulfillment in within the agreed SLA.  
• Assist Walk in Users and VIP Support.
• Prioritize vulnerabilities based on severity, potential impact, and exploitability to focus patch management
• Efforts on critical vulnerabilities that pose the greatest risk to the OE.
• Maintain an accurate inventory of all OE's endpoints assets throughout their lifecycle ( RFP > Disposal).
• Deploy patches and updates to endpoints using automated patch management tools or centralized 
  management platform.
• Schedule patch deployment activities during the maintenance windows or non-business hours to 
  minimize disruption to end users.  
• Maintain documentation, guides, and knowledge base articles to support OE. The documentation include 
  configurations, procedures, and troubleshooting steps for the Workplace services.  
• Ensure documentation is kept up-to-date and easily accessible to all relevant stakeholders.
• To work in assigned shifts to provide continuous WPS support coverage.
• Be available for on-call standby support outside of regular working hours to address urgent issues.
• Ensure a smooth handover between shift, documenting any ongoing issues or actions taken.
• Involve in workplace projects and ensuring successful project delivery.
• Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce 
  manual intervention.
• Global Collaboration: Work with global teams to manage and deliver globally managed services.
• Coordinate with global teams to ensure alignment and consistency in service delivery. 

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, system administration, or a similar role. 
• 1 - 2 year experience in Workplace technologies such as

a. Microsoft 365 products and service, 

b. Microsoft Intune & Endpoint Manager, SCCM

c. Microsoft Entra ID, d. Laptop provisioning.

e. Skills in deploying Windows 11 SOE images, applications and updates to workstation using Intune / SCCM

• Strong communication and customer service skills.
• Understanding of ITIL & SLA's 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.