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Investigation Associate, Middle Mile Product & Technology
at Amazon
GraduateNo visa sponsorshipCybersecurity
Posted 19 hours ago
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- Compensation
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Amazon is seeking an Investigation Associate with a background in transportation, risk management and data-driven problem resolution to investigate suspicious activity and address escalations while delivering long-term, systemic solutions for a world-class customer experience. The role involves conducting investigations, taking action to identify and minimize fraud or abuse patterns, meeting daily/weekly/monthly targets and quality standards, and systematically escalating problems. The position also involves identity verification work, collaborating with stakeholders, and participating in ad-hoc projects and SOP enhancements.
Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
- Conduct investigations
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve daily/weekly/monthly targets and quality standards for investigations
- Knowledge to systematically escalate problems or variance in the information
- Experience to follow through on the resolutions to ensure they are delivered
- Participate in ad-hoc projects and assignments as necessary
A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Share inputs for SOP enhancements
- Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holiday
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
- Conduct investigations
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve daily/weekly/monthly targets and quality standards for investigations
- Knowledge to systematically escalate problems or variance in the information
- Experience to follow through on the resolutions to ensure they are delivered
- Participate in ad-hoc projects and assignments as necessary
A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Share inputs for SOP enhancements
Basic Qualifications
- 6 months to 1 year of experience- Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 6 months to 1 year of experience- Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holiday
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
