Help optimize and support web security solutions, ensuring safe internet access across the organization. Leverage your expertise to drive operational excellence and innovation! About the job Job purpose Part of AXA’s Cyber Defense team, responsible for delivering operational cybersecurity services to protect, detect, and respond to cyber threats impacting the AXA Group. Focused on the “Network & Messaging” product team, managing the “Secure Web Access” (SWA) solution based on Skyhigh, which secures and filters internet access for approximately 170,000 users across over 80 companies.The product is critical to major AXA initiatives such as cloud migration, modern workplace, and security program, with high visibility within the group. The role involves collaboration with multiple internal teams, vendors, and stakeholders to ensure the product aligns with security standards and operational excellence. Main missions Your responsibilities include: Service Description Provide technical support and advice on the SWA product, including configuration, security, and performance improvements. Lead technical discussions with the vendor and security teams to shape product strategy, roadmap, and lifecycle. Support incident resolution and daily operations, ensuring high availability and security. Assist in integrating the web gateway with AXA’s environment, including customer demands and new configurations. Develop documentation, standards, and procedures, and support automation and tooling improvements. Collaborate with security, project teams, vendors, and other AXA products to ensure seamless integration and compliance. Service Deliverables Technical guidance on product configuration, security policies, and performance optimization. Incident management and troubleshooting support. Documentation of standards, procedures, and technical configurations. Reports and presentations for management and stakeholders. Automation scripts and tools to streamline operations. Support for project activities such as assessments, migrations, workshops, and knowledge transfer. Expected skills & experience We are looking for someone with the following experience and skills: Experience Over 10 years of experience in IT, specifically in cybersecurity, web gateways, and network security. Strong knowledge of Skyhigh/McAfee web gateway solutions, security standards, and cloud environments. Proficiency in network technologies (LAN/WAN, SDWAN, VPN), server administration, and authentication mechanisms (Active Directory). Experience with firewalling, load balancing, endpoint protection, and automation scripting. Ability to analyze internet activity for security and performance. Proven ability to support daily operations and incident resolution. Skilled in documentation, reporting, and technical communication. Capable of interacting with senior management, vendors, and technical teams. Strong leadership and team collaboration skills. Fluent in English; French is a plus. Demonstrates curiosity, openness, and the ability to identify opportunities for improvement and innovation. What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued. About the entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.