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IT Support Specialist
at Binance
Mid LevelNo visa sponsorshipCybersecurity
Posted a day ago
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- Compensation
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- City
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Binance is seeking an IT Support Specialist to act as the first point of contact for hardware, software, applications, and network issues. You will troubleshoot incidents, escalate to appropriate teams while owning resolution, and ensure service requests are resolved within SLA. The role emphasizes a security-first mindset, helps define IT operating procedures, and supports IT operations across multiple departments with cross-functional collaboration. Prior experience with macOS, Google Workspace, Okta, and Atlassian tools is preferred.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join a fast-growing global technology organization operating at the forefront of digital innovation. We are building secure, scalable, and forward-thinking infrastructure to support teams across multiple regions and we’re looking for a proactive IT Support Specialist to help power our internal operations.If you’re passionate about technology, thrive in dynamic environments, and enjoy solving complex technical challenges, we’d love to hear from you.
Responsibilities
- Act as the first point of contact for Service Requests related to hardware, software, applications, and network issues
- Troubleshoot and resolve incidents using available tools and best practices
- Escalate and route incidents to appropriate teams when necessary while retaining ownership
- Ensure incidents and service requests are resolved within agreed service levels
- Maintain a strong security-first mindset in all support activities
- Assist in defining and improving IT operating procedures and documentation
- Contribute to internal knowledge-sharing platforms and documentation updates
- Monitor systems and services, identifying trends and potential problem areas
- Support IT Operations initiatives across multiple departments
- Collaborate effectively with cross-functional teams to ensure seamless IT service delivery
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, or a related field
- Strong hands-on experience with macOS (OSX) and iOS devices
- Proven experience managing:
- Google Workspace (Google Admin)
- Okta
- Atlassian Suite (Jira, Confluence, etc.)
- Solid understanding of networking fundamentals:
- DHCP, LAN/WAN
- Active Directory / Access Points
- IPSec VPN
- Network monitoring & security principles
- Strong troubleshooting and analytical skills
- Excellent communication skills in English
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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