DIGITAL WORKPLACE ENGINEER
at BNP Paribas
Posted 7 hours ago
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- Compensation
- Not specified
- City
- Cardiff
- Country
- United Kingdom
Currency: Not specified
Digital Workplace Engineer responsible for technical advisory under L1 supervision in IT Service Delivery. Focus areas include workstation management (SCCM, Active Directory, antivirus/EDR), OS builds for Windows and Mac, and mobility/container management on mobile devices. You will work closely with the local Customer Call Center to address user issues, manage L1 inventories, and coordinate ticket escalation with Local and Global IT teams, while overseeing local procurement and vendor relationships. Bilingual ability (Japanese/English) and ITIL v3 or above certification are required.
Job Description
Job Title:
DIGITAL WORKPLACE ENGINEER
Department:
IT Service Delivery
Reporting Manager:
L1 Manager
`dotted` reporting manager
N/A
Management position
NO
Responsible for hiring
NO
JAD description attachment
See extract from job guide below
Common objectives for this job level
- Full alignment with company shared goals and IT strategy
- Teamwork
- IT Helpdesk management/ Technical Support
- Procurement management
Local roles
- L1 Technician
Languages
- English language fluency: optional
- Japanese language fluency: Mandatory
Education level
- Bachelor or equivalent / 5+ years of experience
Validity of this job description
- 01/01/2026 to 30/06/2027
Assignment
Under the L1 Manager supervision the Digital Workplace Engineer is a technical adviser, recognized by his/her strong expertise in one or more Digital Working. He/she works on one or more
critical services:
- Assist the L1 Manager in the steering of the daily L1 task and operations
- Manage all L1 Inventories tasks
- Workstation management with SCCM (System Center Configuration Manager), Active Directory, antivirus and EDR (Endpoint Detection & Response) infrastructure.
- Workstations OS BUILDs including Mac OS, security and update patches, packaging
- Mobility with container management on mobile devices
- Compiling and revising helpdesk operation documents (both in Japanese/English )
- Work closely with our local Customer Call Center Team to address users/partners issues.
- Ticket escalation to the Local our Global IT/APAC/EMEA
Local adaptation :
Oversea the procurement process of the Team and Division
Principal Activities
The collaborator will be involved in some or all of the following activities
- Maintaining the services within the scope in operational conditions
- Collaborating with other teams and business division within the company
- Assessing risks and ensuring that the proposed solutions are feasible, usable and long-term
- Acting as the reference person for suppliers in managing local procurement
- Carrying out technical studies to optimize solutions, their integration, the automation of their operations and their cost
- Monitoring the helpdesk operation including the ITOP daily activities
- Providing technological intelligence to find modern and automatic solutions
Local adaptation :
The employee is called L1 engineer or L1 Technician
Job skills and / or technical
- BUSINESS SKILLS
- IT infrastructure
- Production Operation Steering
- IT Risk and Cybersecurity
- TRANSVERSAL SKILLS
- Creativity & Innovation / Problem Solving
- Analytical Ability
- Customer oriented
- Ability to manage a project
Knowledge needed for below tools or similar
In-depth knowledge of technologies:
- Workplace base: Active Directory, SCCM, McAfee…
- Workplace: MS Windows, Mac OS, GPOs (Group Policies), HVD, packaging…
- Collaborative tools: MS Exchange, Office 365 Teams and Sharepoint…
- Mobility: IOS, Android, MobileIron…
- Cloud: Microsoft AZUR
- Recording: VERBA, Verint
- Operating Systems
– Windows: Windows 11
Local adaptation :
Behavioral skills and / or managerial :
nBEHAVIOURAL SKILLS
Ability to Deliver / Results Driven
Ability to collaborate / teamwork
Client Focused
Proactivity
Local adaptation :
- Ability to work in both Japanese and English
- Ability to manage local vendors
Specific Qualifications and certifications
- ITIL certification v3 or above
- Japanese insurance business certifications as per the regulation
